{"id":24,"date":"2026-05-03T19:47:23","date_gmt":"2026-05-03T19:47:23","guid":{"rendered":"https:\/\/www.caustic-club.ch\/?page_id=24"},"modified":"2026-05-04T11:35:50","modified_gmt":"2026-05-04T11:35:50","slug":"cgv","status":"publish","type":"page","link":"https:\/\/www.caustic-club.ch\/en\/cgv\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero Section\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#f4f4f4&Prime; custom_margin=\u00a0\u00bb60px|60px|60px|60px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px|0px|0px|0px\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb110px|0px|110px|0px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbConditions G\u00e9n\u00e9rales de Vente\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><\/h3>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Particuliers<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1. Objet<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les pr\u00e9sentes CGV r\u00e9gissent les relations contractuelles entre Caustic Club, exploit\u00e9 par Anne-Marie Browne (ci-apr\u00e8s \u00ab\u00a0la Vendeuse\u00a0\u00bb), et toute personne physique effectuant un achat \u00e0 titre priv\u00e9 sur le site <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.caustic-club.ch\/\">www.caustic-club.ch<\/a> (ci-apr\u00e8s \u00ab\u00a0la Client\u00e8le\u00a0\u00bb).<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>2. Produits<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les produits propos\u00e9s sont des cartes de v\u0153ux et articles de papeterie. La Vendeuse s&rsquo;efforce de pr\u00e9senter les articles avec la plus grande exactitude possible. Des nuances de couleurs peuvent toutefois varier selon l&rsquo;\u00e9cran utilis\u00e9 lors de la commande.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3. Prix et Paiement<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Prix :<\/strong> Les prix sont indiqu\u00e9s en Francs Suisses (CHF), hors frais de livraison.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>TVA :<\/strong> TVA non applicable selon l&rsquo;art. 10 al. 2 LTVA.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Paiement :<\/strong> Le montant total est d\u00fb au moment de la commande. Les moyens de paiement accept\u00e9s sont : carte de cr\u00e9dit via Stripe, Apple Pay et Google Pay.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4. Livraison<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Zone :<\/strong> Livraison uniquement en Suisse.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Frais :<\/strong> Les frais d&rsquo;envoi sont calcul\u00e9s \u00e0 la caisse en fonction du mode d&rsquo;exp\u00e9dition choisi.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>D\u00e9lais :<\/strong> Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es sous 2 \u00e0 3 jours ouvrables. La Vendeuse ne peut \u00eatre tenue responsable des retards imputables \u00e0 La Poste Suisse.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>5. Retours et R\u00e9tractation<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">En droit suisse, il n&rsquo;existe pas de droit de r\u00e9tractation l\u00e9gal automatique pour les achats en ligne. Toutefois, par souci de qualit\u00e9, la Vendeuse accepte les retours selon les conditions suivantes :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Le retour doit \u00eatre signal\u00e9 par e-mail \u00e0 <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@caustic-club.ch\">contact@caustic-club.ch<\/a> dans un d\u00e9lai de <strong>7 jours calendaires<\/strong> suivant la r\u00e9ception.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat et emballage d&rsquo;origine, non utilis\u00e9s.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Les frais de retour sont \u00e0 la charge de la Client\u00e8le.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le remboursement est effectu\u00e9 dans les <strong>14 jours<\/strong> suivant la r\u00e9ception du retour, par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>6. R\u00e9clamations et Garantie<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">La Client\u00e8le est invit\u00e9e \u00e0 v\u00e9rifier sa commande d\u00e8s r\u00e9ception. En cas de produit d\u00e9fectueux ou d&rsquo;erreur de commande, la Vendeuse doit \u00eatre contact\u00e9e dans un d\u00e9lai de <strong>5 jours ouvrables<\/strong> suivant la r\u00e9ception, \u00e0 l&rsquo;adresse <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@caustic-club.ch\">contact@caustic-club.ch<\/a>, avec une description et une preuve visuelle du probl\u00e8me. La Vendeuse s&rsquo;engage \u00e0 proposer, selon les cas, un remplacement ou un remboursement.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>7. Propri\u00e9t\u00e9 Intellectuelle<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;ensemble des visuels, illustrations, textes et contenus pr\u00e9sents sur le site <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.caustic-club.ch\/\">www.caustic-club.ch<\/a> sont la propri\u00e9t\u00e9 exclusive de Caustic Club et prot\u00e9g\u00e9s par le droit d&rsquo;auteur suisse. Toute reproduction, m\u00eame partielle, sans autorisation \u00e9crite pr\u00e9alable est strictement interdite.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>8. Protection des Donn\u00e9es<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le traitement des donn\u00e9es personnelles de la Client\u00e8le est d\u00e9taill\u00e9 dans la Politique de Confidentialit\u00e9, accessible depuis le pied de page du site.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>9. Droit Applicable et For Juridique<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le pr\u00e9sent contrat est r\u00e9gi exclusivement par le droit suisse. Le for juridique exclusif est fix\u00e9 \u00e0 Yverdon-les-Bains, Suisse.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><\/h3>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><\/h3>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><\/h3>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Revendeurs &amp; Professionnels<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1. Objet<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les pr\u00e9sentes CGV r\u00e9gissent les relations contractuelles entre Caustic Club, exploit\u00e9 par Anne-Marie Browne (ci-apr\u00e8s \u00ab\u00a0la Vendeuse\u00a0\u00bb), et toute personne morale ou physique agissant dans le cadre de son activit\u00e9 professionnelle (ci-apr\u00e8s \u00ab\u00a0le Revendeur\u00a0\u00bb), que ce soit via le site <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.caustic-club.ch\/\">www.caustic-club.ch<\/a> ou par commande directe.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>2. Produits<\/strong> Les produits propos\u00e9s sont des cartes de v\u0153ux et articles de papeterie \u00e0 usage commercial. La Vendeuse s&rsquo;efforce de pr\u00e9senter les articles avec la plus grande exactitude possible. Des nuances de couleurs peuvent varier selon les supports de reproduction.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3. Commandes<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Commande minimum :<\/strong> CHF 100.-<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Validation :<\/strong> Toute commande est confirm\u00e9e par e-mail. La commande n&rsquo;est d\u00e9finitive qu&rsquo;apr\u00e8s confirmation \u00e9crite de la Vendeuse.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Disponibilit\u00e9 :<\/strong> La Vendeuse se r\u00e9serve le droit de refuser ou d&rsquo;adapter une commande en cas de rupture de stock.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4. Prix et Paiement<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Prix :<\/strong> Les prix professionnels sont communiqu\u00e9s sur demande ou indiqu\u00e9s dans le catalogue B2B. Ils sont exprim\u00e9s en CHF, hors frais de livraison.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>TVA :<\/strong> TVA non applicable selon l&rsquo;art. 10 al. 2 LTVA.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Conditions de paiement :<\/strong> Paiement \u00e0 r\u00e9ception de facture, dans un d\u00e9lai de <strong>30 jours nets.<\/strong> En cas de retard, des int\u00e9r\u00eats moratoires de 5% l&rsquo;an sont applicables de plein droit.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Modes de paiement :<\/strong> Virement bancaire ou paiement en ligne via Stripe.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>5. Livraison<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Zone :<\/strong> Livraison uniquement en Suisse.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Frais :<\/strong> Les frais d&rsquo;envoi sont \u00e0 la charge du Revendeur, sauf accord contraire mentionn\u00e9 par \u00e9crit.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><span>D\u00e9lais de livraison : 8 \u00e0 10 jours ouvrables (impression \u00e0 la commande).<\/span> La Vendeuse ne peut \u00eatre tenue responsable des retards imputables \u00e0 La Poste Suisse ou \u00e0 tout autre transporteur.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>R\u00e9ception :<\/strong> Le Revendeur est responsable de la v\u00e9rification de la commande d\u00e8s r\u00e9ception.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>6. Retours<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les ventes conclues entre professionnels sont fermes et d\u00e9finitives. Aucun retour pour invendus n&rsquo;est accept\u00e9. Les retours ne sont possibles que dans les cas suivants :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Produit d\u00e9fectueux \u00e0 la fabrication<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Erreur imputable \u00e0 la Vendeuse (mauvaise r\u00e9f\u00e9rence, quantit\u00e9 incorrecte)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Toute r\u00e9clamation doit \u00eatre adress\u00e9e par e-mail \u00e0 <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@caustic-club.ch\">contact@caustic-club.ch<\/a> dans un d\u00e9lai de <strong>5 jours ouvrables<\/strong> suivant la r\u00e9ception, accompagn\u00e9e d&rsquo;une preuve visuelle. La Vendeuse s&rsquo;engage \u00e0 proposer, selon les cas, un remplacement ou un avoir.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>7. Propri\u00e9t\u00e9 Intellectuelle<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;ensemble des visuels, illustrations, textes et contenus sont la propri\u00e9t\u00e9 exclusive de Caustic Club et prot\u00e9g\u00e9s par le droit d&rsquo;auteur suisse. Le Revendeur est autoris\u00e9 \u00e0 utiliser les visuels fournis par la Vendeuse <strong>uniquement dans le cadre de la promotion et de la vente des produits Caustic Club.<\/strong> Toute autre utilisation sans autorisation \u00e9crite pr\u00e9alable est interdite.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>8. Responsabilit\u00e9<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">La Vendeuse ne peut \u00eatre tenue responsable des dommages indirects r\u00e9sultant de l&rsquo;utilisation ou de la revente des produits. Sa responsabilit\u00e9 est en tout \u00e9tat de cause limit\u00e9e au montant de la commande concern\u00e9e.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>9. Protection des Donn\u00e9es<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le traitement des donn\u00e9es personnelles est d\u00e9taill\u00e9 dans la Politique de Confidentialit\u00e9, accessible depuis le pied de page du site <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.caustic-club.ch\/\">www.caustic-club.ch<\/a>.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>10. Droit Applicable et For Juridique<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le pr\u00e9sent contrat est r\u00e9gi exclusivement par le droit suisse. Le for juridique exclusif est fix\u00e9 \u00e0 Yverdon-les-Bains, Suisse.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><em>Les coordonn\u00e9es compl\u00e8tes de la Vendeuse figurent dans l&rsquo;Impressum du site, accessible depuis le pied de page.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Particuliers 1. Objet Les pr\u00e9sentes CGV r\u00e9gissent les relations contractuelles entre Caustic Club, exploit\u00e9 par Anne-Marie Browne (ci-apr\u00e8s \u00ab\u00a0la Vendeuse\u00a0\u00bb), et toute personne physique effectuant un achat \u00e0 titre priv\u00e9 sur le site www.caustic-club.ch (ci-apr\u00e8s \u00ab\u00a0la Client\u00e8le\u00a0\u00bb). 2. Produits Les produits propos\u00e9s sont des cartes de v\u0153ux et articles de papeterie. La Vendeuse s&rsquo;efforce de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":7,"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":278,"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/pages\/24\/revisions\/278"}],"wp:attachment":[{"href":"https:\/\/www.caustic-club.ch\/en\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}